Improving customer service efforts to ensure residents have as much access as possible to online services across the county

Leonardtown, MD – St. Mary’s County Department of Social Services (DSS) is expanding accessibility to information and services through its longstanding community partnerships in areas throughout the county where their constituents live and work.

To afford more opportunities for residents to access social services information online, starting February 20, 2018, new computers will be located in the lobbies of the Lexington Park and Leonardtown St. Mary’s DSS locations, as well as at the following DSS partner agencies the St. Mary’s County Library system, Southern Maryland Job Source, and Three Oaks Center.

As always, residents may continue to utilize the numerous access points already provided by the St. Mary’s Department of Social Services. Residents can visit DSS staff at the Social Services offices located at 23110 Leonard Hall Drive and 21775 Great Mills Road, as well as apply for benefits and access information at their convenience through the Maryland Department of Human Services’ (DHS) statewide benefits website that provides 24/7 access -anytime, anywhere – via computer or smartphone at https://mydhrbenefits.dhr.state.md.us

Additionally, residents may receive assistance and check on their benefits by calling the Maryland Department of Human Services statewide customer service line during normal business hours at 800-332-6347.

Starting February 20, 2018, new St. Mary’s DSS lobby hours will be Monday-Friday, from 8:30 a.m. to 4 p.m, while DSS staff hours will continue to be Monday-Friday, from 8 a.m. to 5 p.m. These changes will increase each caseworker’s ability to return customer calls within 24 hours, conduct interviews by phone for eligible residents, as  well as streamline their ability to interact more quickly and consistently with customers requiring face-to-face assistance at the Social Services offices.

Part of the Maryland Department of Human Services (DHS), the St. Mary’s County Department of Social Services pursues opportunities to assist residents in economic need, provide preventive services, and protect vulnerable children and adults throughout St. Mary’s County. More information can be found at http://dhs.maryland.gov/local-offices/st-marys-county/, and follow along on Facebook and Twitter.