The Office of Maryland Governor Larry Hogan awarded the 2018 Governor’s Customer Service Heroes Award to Charles County Government, University of Maryland Charles Regional Medical Center, and the Charles County Department of Health for the Mobile Integrated Healthcare (MIH) Program.

The Charles County MIH program offers patients the option of having a healthcare team—a nurse, paramedic, and community health worker—visit their home to ensure they reach wellness. The award honorees are: Pam Gantt, paramedic; Jenny Hunt, registered nurse; and Wanda Mahoney, community health worker.

The Governor’s Customer Service Heroes Award recognizes a Maryland organization going above and beyond to solve a specific challenge while developing a process that significantly improves the delivery of services, consistent with the Governor’s Customer Service Promise.

“On behalf of the Charles County Commissioners, I applaud the Department of Emergency Services and all the participating county agencies for receiving this award,” said Commissioner President Peter F. Murphy. “This is a great example of agencies working together to provide the best possible care and service for our residents.”

“Through this unique collaboration the MIH program is bringing healthcare to the homes of those needing greater access to care. The ultimate goal is offering a way for these patients to receive appropriate care in the right setting,” UM Charles Regional CEO Noel Cervino said. “For our hospital, this award is recognition of the hard work of our staff and community partners.”

“The MIH’s team customer service award is a perfect example of how the community comes together in partnership for those who have the greatest need,” said Deputy Health Officer Dr. James Bridgers.

The Charles County MIH program began bridging the gap of social determinants of health and delivering tailored healthcare to its target community in August 2017. Of the first 24 patients that met program criteria, the MIH program achieved a 74 percent reduction in emergency department visits and an 84 percent reduction in inpatient hospital admissions. The MIH team is empowering their patients’ independence and freedom through wellness and improved healthcare.

Charles County Mobile Integrated Healthcare team members, Jenny Hunt, registered nurse; Pam Gantt, paramedic; and Wanda Mahoney, community health worker receive the Governor’s Customer Service Heroes Award from representatives of the Governor Larry Hogan’s Office: Gregory M. Derwart, managing director of Administration and Customer experience (far left); Michael Morrello, director of the Governor’s Office of Performance Improvement (far right).

About Charles County Government

The mission of Charles County Government is to provide our citizens the highest quality service possible in a timely, efficient and courteous manner. To achieve this goal, our government must be operated in an open and accessible atmosphere, be based on comprehensive long- and short-term planning and have an appropriate managerial organization tempered by fiscal responsibility. We support and encourage efforts to grow a diverse workplace. Charles County is a place where all people thrive and businesses grow and prosper; where the preservation of our heritage and environment is paramount; where government services to its citizens are provided at the highest level of excellence; and where the quality of life is the best in the nation.

It is the policy of Charles County to provide equal employment opportunity to all persons regardless of race, color, sex, age, national origin, religious or political affiliation or opinion, disability, marital status, sexual orientation, genetic information, gender identity or expression, or any other status protected by law.