LEONARDTOWN, MD — MedStar St. Mary’s Hospital in Leonardtown, Maryland, has been distinguished as a recipient of the 2023 Human Experience (HX) Guardian of Excellence Award® by Press Ganey. This accolade recognizes the hospital’s outstanding outpatient rehabilitation services, placing it among the elite top 5% of healthcare providers in the nation in terms of patient experience. Press Ganey, a renowned leader in healthcare experience solutions and services, annually evaluates hospitals and health systems across the United States, focusing on key performance indicators including patient experience.
MedStar St. Mary’s Hospital’s outpatient rehabilitation services, as part of the MedStar National Rehabilitation Network, excel in providing personalized physical and occupational therapy. Their exceptional service is reflected in the satisfaction of their patients, with over 95% of those receiving rehabilitation treatments in 2023 recommending the hospital for its proficient and compassionate care.
The hospital’s commitment to relationship-based care is at the heart of its success. “Our Rehabilitation Medicine team places a priority on relationship-based care, getting to know our patients deeply to deliver outstanding services in a way that only they can,” stated Mimi Novello, MD, MBA, FACEP, president, and chief medical officer at MedStar St. Mary’s Hospital. She emphasizes the hospital’s dedication to understanding patients as individuals, ensuring personalized care that is both expert and empathetic.
The achievement is a testament to MedStar St. Mary’s Hospital’s continuous efforts to enhance healthcare standards and promote an innovative culture focused on improving the human experience in healthcare. “This award symbolizes MedStar St. Mary’s Hospital’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience,” remarked Patrick T. Ryan, CEO and chairman at Press Ganey. He highlighted the significance of centering patients, healthcare professionals, and industry partners in their work to achieve exceptional healthcare experiences.
For individuals seeking high-quality rehabilitation medicine, MedStar St. Mary’s Hospital offers an array of services aimed at relieving pain, managing chronic conditions, and improving daily living activities. Interested parties are encouraged to learn more about their Rehabilitation Medicine services or to schedule an appointment by visiting the hospital’s website or calling 301-475-6062
