Scammers are once again targeting E-ZPass users with fraudulent text messages claiming unpaid tolls and demanding immediate payment. The latest wave of “smishing” attacks tricks recipients into clicking malicious links or providing sensitive financial details, putting their personal information at risk.
Text messages appearing to be from E-ZPass falsely claim that an account is expired or that the recipient owes a small balance, often between $3.95 and $12.55, with an urgent request to pay immediately. The messages direct users to a fraudulent website designed to steal account credentials, credit card numbers, and other sensitive data. Because the amounts are minor, many recipients may not question the legitimacy of the request, making the scam particularly effective.
E-ZPass does not send text messages for payment requests. Customers who receive one of these texts should delete it immediately and warn others. Clicking the link may lead to a website that closely resembles the official E-ZPass portal but is actually designed to harvest personal and financial information.
DMV Director Amy Anthony warned that phishing scams create a false sense of urgency, catching recipients off guard and prompting them to react before thinking. She urged the public to be cautious of any unsolicited message requesting money, personal details, or payment information.
Anyone concerned about their E-ZPass account status should verify their balance by visiting the official website directly rather than clicking any links from texts or emails. If a text message is received claiming an unpaid toll, the safest course of action is to ignore and delete it.
Individuals who have already clicked on the link and entered personal details should take immediate action to secure their accounts. Contacting banks and credit card providers to freeze or monitor accounts can prevent further damage. Changing passwords for E-ZPass, financial institutions, and other online services is also recommended. Monitoring financial statements for unauthorized transactions and disputing any suspicious charges as soon as possible can help mitigate risks.
Scams like these continue to evolve, with fraudsters refining their tactics to appear more legitimate. Public awareness and vigilance are the best defenses against falling victim. Anyone who receives a suspicious E-ZPass message should report it to the Internet Crime Complaint Center at ic3.gov, providing the phone number from which the message originated and the website listed in the text.
