The Social Security Administration announced February 9, 2026, that more than 100 million Americans have created personal my Social Security accounts, a key milestone in the agency’s shift to digital-first services.
The achievement, detailed in an official press release from SSA headquarters in Baltimore, highlights growing public adoption of the secure online portal for faster, round-the-clock access to benefits management. Commissioner Frank J. Bisignano stated: “More than 100 million Americans have chosen to set up my Social Security accounts because they want immediate access to service, 24 hours a day, and tools to manage their benefits with ease.” He added that the milestone supports SSA’s aim of delivering “convenient and best-in-class customer service that meets people where they are, whether it is online with my Social Security, on the phone, or in person at local field offices.”
The my Social Security platform provides 24/7 access to personalized tools for users regardless of current benefit status. Account holders can request replacement Social Security cards, check pending application statuses, estimate future retirement or disability benefits, manage existing benefits, view detailed earnings records, and access the latest Social Security Statement summarizing earnings and benefit projections. The statement proves especially useful during tax season for verifying income history. Users also receive tailored online notifications, often faster than mailed versions, such as cost-of-living adjustments or tax forms arriving up to three weeks earlier.
The announcement emphasizes SSA’s broader digital transformation under Bisignano’s leadership. Improvements include expanding 24/7 website availability—previously limited by 29 hours of weekly downtime—alongside streamlined processes to resolve issues online, reducing reliance on phone waits or in-person visits. The free, secure accounts use advanced login options through Login.gov or ID.me for added protection.
To create an account, individuals visit https://www.ssa.gov/myaccount/. The site guides users through setup with videos explaining sign-in choices and offers priority phone support at 1-800-772-1213 (select “Help Desk”) from 8 a.m. to 7 p.m. local time, Monday through Friday.
This milestone reflects sustained demand for convenient digital tools amid an aging population and increasing benefit recipients nationwide. While the release focuses on national figures, the expansion aids residents in Southern Maryland counties like St. Mary’s, Calvert, and Charles by simplifying access to SSA field offices in the region or eliminating the need for travel. Local offices continue in-person service, but online options cut wait times and enhance self-service for routine tasks.