The Federal Trade Commission is sending more than $23.8 million to Grubhub drivers and diners it says were harmed by the food delivery company’s deceptive earnings claims and other unlawful conduct, the agency announced Aug. 12.
The payments stem from a December 2024 lawsuit filed by the FTC and the Illinois Attorney General, which alleged Grubhub engaged in a range of unlawful practices: deceiving drivers about how much money they could expect to make delivering food, blocking diners from accessing their accounts and funds, and listing restaurants on its platform without their consent.
Under the resulting settlement, Grubhub was required to make substantial changes to its business practices, including honestly advertising driver pay, giving users a way to dispute blocked accounts, and listing restaurants only with their permission.
Grubhub has not admitted wrongdoing. In a statement issued when the settlement was reached, the company said it categorically denies the FTC’s allegations, calling many of them “wrong, misleading or no longer applicable to our business,” while saying it believed settling was in the company’s best interest.
The FTC is distributing checks or PayPal payments to 640,038 affected consumers. Most will receive a check in the mail, which the agency says should be cashed within 90 days. Those receiving a PayPal payment should redeem it within 30 days. According to the FTC, people who miss those windows may still be able to get their payment reissued if funds remain in the settlement pool, and should contact the refund administrator to ask.
Consumers with questions about their payment can contact the refund administrator, Analytics Consulting LLC, at 1-888-446-4992, or review frequently asked questions on the FTC’s website. The FTC noted it never requires people to pay money or provide account information to receive a payment — a standard warning aimed at scammers who impersonate refund programs.
The Grubhub payments are part of a broader pattern of consumer redress from FTC enforcement actions. The agency’s interactive dashboard provides a state-by-state breakdown of redress across its cases. In 2025 alone, FTC actions resulted in more than $435 million returned to consumers nationwide.
