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News Release, Maryland Insurance Administration
?BALTIMORE – The Maryland Insurance Administration (MIA) remains fully operational during the COVID-19 State of Emergency with no interruption to the agency’s mission serving consumers and the state’s insurance industry.
“Like many government agencies and private employees across our state and country, we have primarily shifted to telework to protect our employees, their families and the people we serve,” said Commissioner Al Redmer, Jr. “But I’m very proud of the resilience of our team. We continue to fulfill our duties, efficiently and effectively, in this time of crisis – a time when health insurance issues, in particular, are at the forefront.”
Since Governor Larry Hogan implemented mandatory telework for Maryland state government employees on March 13, the Maryland Insurance Administration’s activity has remained robust:
- The Life and Health Unit received 68 new complaints and closed 90 existing investigations.
- Appeals and Grievances received 31 new complaints and closed 13 existing investigations. This includes five medical emergency complaints that were all resolved in favor of the consumer within 48 hours of receipt.
- The Property and Casualty Unit received 116 new filings and closed 163 existing filings.
- Compliance and Enforcement opened 12 new investigations into complaints against licensees. During the same period, the unit closed 10 investigations and continued actively working on 122 investigations.
- The Community Education and Advocacy Unit’s Rapid Response Program, which aims to resolve property and casualty insurance disputes quickly, closed 57 cases and received 43 new ones.
- The Office of the Chief Actuary completed an analysis of 16 insurance company rate filings and began a review of 16 more.
“These numbers are just a sampling of the work the Maryland Insurance Administration continues to do each and every day,” Redmer said. “Right now, we don’t know how long this emergency will last. But we do know that MIA employees will continue to serve the citizens of Maryland.”
Special Note: The Maryland Insurance Administration remains fully operational during the COVID-19 emergency. If you would like to file an insurance complaint, please use our online portal: https://enterprise.insurance.maryland.gov/consumer/ConsumerPortalWelcomePage.aspx